What is a RAS Support Plan?

Your Support Plan is a record of your home support assessment and a guideline to help you with your ongoing My Aged Care journey. It’s good to familiarise yourself with the Support Plan and what it contains.

In this video we cover:

  1. I have had my RAS assessment, what can I expect now?

    Once you have completed your assessment, you will receive a copy of your Support Plan.

    Your Support Plan is a record of your home support assessment and a guideline to help you with your ongoing My Aged Care journey.

    During your assessment your assessor would have asked a lot of questions which helped them to record your current needs and set down some goals that you would like to achieve in the future.

  2. What does the Support Plan include?

    Your Support Plan will have your name and your Aged Care ID number at the top. Your Aged Care number is important and begins with “AC” followed by 8 digits. You can quote this number when you call My Aged Care, your assessment team or a service provider.

  3. Assessment Summary

    Below your details, you will see your Assessment Summary. This includes details of your assessment, such as your situation and background, any health information that may have an impact on your needs, and also a summary of the outcome of your assessment.

  4. Goals and recommendations

    The next section of your Support Plan will outline goals and recommendations. This section will include information about any services that you have been referred for as it is important that each recommended service is attached to a goal.

  5. Service recommendations

    Finally, your plan will outline any service recommendations. Any services that your assessor has identified will be listed individually with the service type and timeframe for how long and how often you will need the service. If your recommended service has been referred directly to a service provider, you should be contacted by that service provider within two weeks. If you haven’t heard from that service provider within two weeks, you should call on the number provided on your support plan and enquire about your referral.

    If you have a referral code for a service and need to find a service provider, you can either ring My Age Care on 1800 200 422 or access the My Aged Care website at www.myagedcare.gov.au.