Careers

Join the team at Aspire4Life!

Customer Service Liaison
Australia - QLD, Gold Coast
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  • Full Time role, fixed term contract until June 30th 2022
  • Full time hours, Monday - Friday
  • Great office location close to shops, cafes and public transport

Are you the best at talking to clients on the phone?  Are your organisational skills legendary? Want to work in an industry where you can continue your administration career but also have a sense of accomplishment? YES? Read on!

 

What will I be doing as a Customer Service Liaison?

You will be supporting our regional assessment team (who work remotely across Australia) by taking care of the day-to-day admin tasks that help them run smoothly. You are their ‘back to base’ support and the backbone of the team!

  • Handling a high volume of inbound/outbound phone calls
  • Scheduling and confirming appointments with our clients
  • Meeting KPIs and deadlines associated within a busy environment
  • Capturing and recording information electronically
  • Using multiple industry-specific and Microsoft Office programs


Need to be/have:

You are the type of person who remains stress free in in busy times. You can capture critical information quickly and accurately. You are a customer service wizz and contribute to a positive and FUN filled team environment who know how to work hard but also have a laugh.

What to bring:

  • Previous experience working within a call centre environment (or an office with plenty of phone calls)
  • Amazing communication skills. Particularly when it comes to being empathetic, clear and concise over the phone
  • The ability to use the technology expected in a corporate office environment (word processing, spreadsheets and databases)
  • A positive attitude that can be maintained while making a high volume of phone calls
  • Ability to maintain accuracy whilst working in a busy environment and managing competing demands

 

For brownie points:

  • Certification in administration or similar
  • Experience working within the aged care industry
  • Previous rostering or scheduling experience


About Aspire4Life:

Aspire 4 Life is a leading assessment and case management agency delivering world-class assessment, planning, coordination, restorative and wellbeing services with a wellness and reablement focus. Our mission is to make a difference and provide genuine and valuable care and attention for everyone we work with. What we care most about is encouraging people to live bolder lives. Better connected. More active. More fulfilling.

We place a strong importance on our culture and strive to create an environment where staff are able to do their best life’s work. We love diversity within our teams, it brings richness in ideas, perspectives. It allows us to achieve more than we could have imagined.

Apply Now!

Variety is the spice of life - everyone is welcome and everyone matters at Feros Care. We are proud to be an inclusive organisation, embracing all people, regardless of ethnicity, culture, gender, identity, sexual orientation or disability.

Feros Care acknowledges the traditional owners of this land, the Aboriginal & Torres Strait Islander People of this Country. We also pay respects to Elders past and present, who strive to build a better and more sustainable future for future generations.

When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.